Gaming should be fun, not stressful. Jelivo believes every player's safety and mental well-being comes first. Our responsible gaming tools help you stay within the right limits and keep things enjoyable.
Your well-being is our priority
Our Protection Measures
We want you to play, but always with enjoyment and within your limits
Set your own daily, weekly, or monthly deposit amount. Once a limit is in place, it cannot be easily increased — this is designed to protect you.
Decide how long you will play before you start. Once that time is up, Jelivo will automatically notify you and can end your session if needed.
If you feel like you need a break, you can suspend your account for anywhere from 24 hours to permanently. During this period, you won't receive any promotional offers.
You can view your gaming history, win/loss statistics, and spending details at any time. Having full transparency makes it easier to make informed decisions.
During regular breaks, Jelivo will remind you how long you have been playing and how much you have spent. These small nudges can make a big difference.
If you feel like you're losing control of your gaming, our team is always here for you. Jelivo can also connect you with professional counseling services.
Responsible gaming means treating gaming and betting as a form of entertainment — not a source of income or livelihood. At Jelivo, responsible gaming is about knowing your limits, sticking to a budget, and putting your mental health first.
Online gaming is growing fast in Bangladesh. Many people enjoy it as a fun pastime, but for some it can spiral out of control. Jelivo wants every user to play mindfully and recognize the warning signs before problems arise.
Remember — gaming addiction is a real condition. It's not a sign of weakness; it's a health issue with real solutions. Jelivo's responsible gaming program is here to help you prevent and overcome it.
Gaming should never be a way to pay off debt. Only play with money you can afford to lose without it affecting your daily life.
Watch out for the signs below. They may be early indicators of problematic gaming:
If any of the signs above apply to you, that is not a weakness. It is a health concern, and seeking help is an act of courage. The Jelivo support team is always here for you.
Keep these responsible gaming principles in mind whenever you play on Jelivo:
Decide how much BDT you're comfortable spending on gaming each month and stick to that limit. Use Jelivo's deposit limit feature to keep yourself on track.
Set a daily time limit for how long you play. Use a session timer and take breaks at scheduled intervals.
Never play when you're feeling down, angry, or under the influence. Your judgment is impaired in these states, and you're far more likely to take risks you normally wouldn't.
The "I'll win it back next time" mindset is the most dangerous trap. Accept any money lost as the cost of entertainment.
Let a trusted family member or friend know about your gaming habits. Transparency helps prevent problems from building up.
Avoid long, unbroken gaming sessions. Take at least a 10-minute break every hour and step away from gaming entirely at least one day a week.
After logging into Jelivo, head to the "Responsible Gaming" section to access the tools below. They are completely free and can be set up at any time:
To protect you, limit reductions take effect immediately, but increasing a limit requires a 72-hour waiting period. This safeguard helps prevent impulsive decisions.
In addition to setting limits, you can also temporarily or permanently close your account. Permanent closure cannot be undone, so think it through carefully before proceeding.
Ask yourself the questions below. If you answer "yes" to most of them, it may be time to seek help.
Our support team is available 24/7. Email us: [email protected]
Regularly assess your own situation and set limits whenever necessary.
You are in control
Every tool on Jelivo is built to keep you safe
Daily, Weekly & Monthly Limits
Session Timer & Reminders
Take a break for 1–30 days
Permanent or Temporary Closure
Detailed Gaming Report
24/7 Support Service
FAQ
Responsible gaming at Jelivo is more than a policy — it is a promise. Register today and enjoy the best gaming experience in a safe environment.