Jelivo Privacy Policy — Your data is completely safe with us

Scope & Applicability

This privacy policy applies to all users of the Jelivo platform. It takes effect whenever you use Jelivo's website, mobile app, or any of its digital services.

Jelivo is a trusted online gaming and betting platform built for Bangladeshi users, offering a safe and enjoyable experience. We are committed to protecting your data and follow internationally recognized data protection standards.

This privacy policy applies to Jelivo's website, mobile application, live chat, customer support portal, and all associated services. Our services cannot be used without accepting this policy.

What Information We Collect

Jelivo only collects the data it needs. A detailed breakdown of what we collect is provided below:

We never store your bank password, PIN, or full payment card details. We only collect the minimum information necessary to provide our services.

How We Collect Information

Jelivo collects information through several methods, which are described below:

• Directly Provided: When you provide information during registration, verification, or while contacting support.
• Automatically Collected: Through cookies, log files, and tracking tools while you use our platform.
• Payment Processing: Information received during transactions via bKash, Nagad, and Rocket.
• Third-Party Verification: From approved partners during identity verification as part of the KYC process.
• Customer Support Contact: Information you share when reaching out via live chat, email, or phone support.

All data collection is fully transparent and based on your consent. No information is collected secretly or without your knowledge.

How We Use Your Information

Jelivo uses the data it collects for the following purposes:

• Account management: To create, verify, and secure your account.
• Service Delivery: To ensure smooth processing of gaming, betting, and financial transactions.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To resolve your complaints and queries promptly.
• Personalization: To recommend games and offers tailored to your preferences.
• Legal compliance: To comply with applicable laws and regulations and meet regulatory requirements.
• Service Improvement: To analyze data and improve the overall platform experience.

Data Sharing Policy

Jelivo does not sell your personal data to third parties for commercial purposes. However, data may be shared in the limited circumstances described below:

• Service Provider Partners: With trusted partners for payment processing, KYC verification, and technical support — all bound by our strict confidentiality agreements.
• Legal authorities: To law enforcement agencies when required by court order, government directive, or a legitimate investigation.
• Fraud Prevention: With regulatory authorities in connection with investigations into financial crime or money laundering.
• Business Transfer: In the event of a change to Jelivo's business structure, data may be transferred in accordance with applicable law, and you will be notified in advance.

All partners are bound by strict confidentiality agreements and may only use data for specified purposes. Jelivo regularly audits partner compliance.

Cookies & Tracking Technologies

Jelivo uses cookies on its website and app. Cookies are small text files stored on your device that help us improve the quality of our services.

• Essential cookies: For login sessions and security — these cannot be disabled.
• Performance Cookies: To measure site speed and performance.
• Preference Cookies: To remember your language and theme preferences.
• Analytics Cookies: To analyze user behavior and improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some services to not function properly.

Data Retention Period

Jelivo does not retain your data longer than necessary. Retention periods are outlined below:

• Active Account Data: Retained for as long as the account remains active.
• Transaction Records: Up to 5 years, as required by law.
• KYC information: Up to 5 years after account closure.
• Customer support records: 2 years after last contact.
• Marketing Consent: Deleted promptly upon withdrawal of consent.

Once the designated retention period expires, data is securely deleted or anonymized.

Your Rights

You have the following rights regarding your data on the Jelivo platform:

• Right to Access: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In certain cases, you can request that the processing of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to object: You may object to marketing communications or certain types of data processing.

Children's Privacy

Jelivo's services are strictly for adults (18+). We do not knowingly collect personal data from minors.

If we become aware that a minor is using our services or that we hold their personal data, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using Jelivo, please contact our customer support immediately. We will take prompt action.

Privacy Policy Updates

Jelivo may update this privacy policy at any time. When changes are made:

• You will be notified via email or platform notification before any significant changes take effect.
• The "Last Updated" date at the top of this page will be updated whenever changes are made.
• Continued use of the service after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

Visit this page regularly to stay up to date with our latest Privacy Policy.