Jelivo Terms and Conditions — Please read before using the platform

1General Terms & Conditions

These terms and conditions ("Terms") govern the relationship between Jelivo ("Platform", "we", "us") and its users ("you", "member"). Jelivo is an online gaming and betting platform operated for entertainment purposes.

Jelivo reserves the right to modify these terms at any time. Continued use of the platform following any changes will be considered acceptance of the updated terms. We encourage you to check this page regularly.

All Jelivo services are intended for personal and recreational use only. Commercial use or use on behalf of third parties is strictly prohibited.

2Account Registration & Eligibility

To register an account with Jelivo, the following conditions must be met:

• You must be at least 18 years of age. Accounts belonging to minors will be terminated immediately.
• Each person may only register one account. Multiple accounts from the same individual or household are not permitted.
• All information provided at the time of registration must be accurate, complete, and up to date.
• Your mobile number must be active and registered in your own name — accounts cannot be opened using someone else's number.
• Any changes to your account information must be reported to Jelivo customer support immediately.

Jelivo may conduct identity verification (KYC) at any time. Failure to cooperate with this process may result in your account being temporarily or permanently suspended. Keep your account password and login credentials strictly confidential and do not share them with anyone.

3Deposit & Payment Policy

Jelivo currently supports deposits via bKash, Nagad, and Rocket. The key terms for deposits are as follows:

• The minimum deposit amount is set separately for each payment method. For details, Deposit Page View.
• Deposited funds may only be used for gaming and betting purposes.
• Deposits from third-party accounts are not accepted. Deposits and withdrawals must be made through the same mobile banking account.
• Jelivo reserves the right to investigate suspicious transactions and may place a hold on them if necessary.
• Any transaction linked to money laundering or illegal activity will be declined and reported to the relevant authorities.

Jelivo processes all your transactions with the highest level of security. Every deposit is completed through an SSL-encrypted channel.

4Withdrawal Policy

To withdraw your winnings from Jelivo, the following rules must be followed:

• Account verification must be completed before any withdrawal can be processed.
• Withdrawals will only be sent to the registered mobile banking number on your account.
• Withdrawal requests may be declined if the minimum withdrawal amount has not been met.
• The applicable wagering requirements must be met before any bonus funds can be withdrawn.
• Processing typically takes between 15 minutes and 24 hours. Delays may occur due to banking system issues or verification procedures.

5Bonus & Promotion Terms

Jelivo offers a variety of bonuses and promotions. Each bonus comes with its own terms and conditions that must be met:

• Welcome Bonus: New members can receive up to a 100% bonus on their first deposit. A minimum 10x wagering requirement must be met before the bonus can be withdrawn.
• Reload Bonus: The daily reload bonus is offered subject to specific terms and conditions. It may not be claimed more than once.
• Referral Bonus: Both parties receive a bonus when you refer a friend, provided the referred person actively plays.
• Bonus abuse, claiming bonuses through multiple accounts, or attempting to exploit the system will result in bonus cancellation and account suspension.
• Jelivo reserves the right to modify, suspend, or cancel any bonus offer at any time.

In any bonus-related dispute, Jelivo's decision is final. Claiming a bonus without reading its terms and conditions waives your right to raise objections later.

6Betting Rules

The following rules apply when participating on Jelivo's betting platform:

• Once a bet is confirmed, it cannot be changed or cancelled.
• Jelivo reserves the right to void any bets placed at abnormal odds resulting from a technical error.
• In Sports Betting, placing bets using match-fixing arrangements or insider information is strictly prohibited.
• Odds in live betting may change due to network delays, and Jelivo is not responsible for such changes.
• A maximum bet limit may apply to specific events, set individually for each market.

All game outcomes are determined by certified RNG (Random Number Generator) technology, ensuring complete fairness and verifiability. Jelivo does not predetermine the outcome of any game.

7Prohibited Activities

The following activities are strictly prohibited on Jelivo and will result in immediate account termination and forfeiture of all funds:

• Creating multiple accounts to take advantage of bonus offers.
• Playing games using hacking, bots, or automated software.
• Attempting to access another user's account without authorization.
• Any activity related to money laundering or illegal funds.
• Abusive or threatening behavior toward customer support staff or other users.
• Unauthorized use or distribution of Jelivo's systems, software, or content.

8Account Closure & Suspension

Jelivo may suspend or permanently close an account without prior notice in the following circumstances:

• Violating any provision of these terms and conditions.
• If an account is created using false information.
• In cases of suspicious transactions or suspected fraud.
• If the account has been inactive for an extended period (generally more than 12 months).
• If the user requests to close their own account.

You can close your account at any time by contacting customer support. Please withdraw any verified balance before closing your account.

9Responsible Gaming Policy

Jelivo believes gaming should be a source of entertainment, never a source of problems. We are fully committed to responsible gaming:

• Self-Control Tools: Users can set daily, weekly, or monthly deposit limits.
• Cooling-Off Period: If needed, you can temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: If you are experiencing problems with gaming addiction, you can apply for a permanent self-exclusion.
• Reality Check: You will receive periodic reminders about your playtime and spending.

Gaming addiction is a mental health condition. If you feel that you or someone close to you may be struggling with addiction, please seek help immediately. For more information, visit our Responsible Play View page.

10Dispute Resolution Process

If you have a dispute or complaint, please follow the steps below:

• Step 1: Please contact customer support first via live chat or email.
• Step 2: Our support team will review your complaint within 48 hours and work to provide a resolution.
• Step 3: If a satisfactory resolution is not reached, the complaint may be escalated to senior management.
• Step 4: In disputes relating to game outcomes, the log records held by Jelivo's technical team will be considered final evidence.

Disputes must be submitted within 30 days of the incident date. Complaints raised after this period may not be accepted.

11Terms Changes & Updates

Jelivo reserves the right to modify these terms and conditions, in whole or in part, at any time. When changes are made:

• Users will be notified of significant changes via email or platform notification.
• Continued use of the platform after changes take effect will be considered acceptance of the updated Terms & Conditions.
• The "Last Updated" date at the top of this page will always reflect the date of the most recent changes.

We recommend visiting this page regularly to stay informed about the latest Terms & Conditions.